Lakenya Jones-Greene
Training Program Manager Organizational Change Management Division (Govtech) @Dhcf-Dcas
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WORK HISTORY
Training Program Manager Organizational Change Management Division (Govtech) @Dhcf-Dcas
Washington, DC, US
I lead enterprise training and workforce adoption initiatives for the DCAS modernization program, serving thousands of end-users across the Administration. My role spans learning strategy, organizational change management, supervisor development, and innovation in learning technologies.Highlights- Directed a full LMS modernization, introducing automation and advanced analytics that cut administrative workload by 35% and boosted learner engagement scores by 22%- Established the Administration’s first enterprise training playbook and governance framework, standardizing over 200 materials annually and reducing stakeholder review cycles by 40%- Launched the Supervisor DCAS Empowerment Program, transitioning supervisors into change champions and reinforcing succession planning. Reduced onboarding time for leaders by 25%- Designed a Long-Term Care curriculum (spend-down, APD) that prepared 500+ staff to serve aging and vulnerable populations, reducing case errors- Created an automated case testing process that reduced test runtime 75% and integrated gamification tools (Kahoot, Genially, Vyond), increasing learner participation 30%- Lead a training team of 16, ensuring strategic alignment across OCM, Policy, and IT.
SKILLS
ABOUT LAKENYA JONES-GREENE
I am an Organizational Change and Training Leader with 15+ years of experience helping government agencies and SaaS companies modernize learning systems, drive workforce adoption, and navigate large-scale change. Currently, I lead training strategy within the Organizational Change Management (OCM) Division at DCAS, where I’ve spearheaded an LMS modernization initiative, launched the Supervisor Empowerment Program, and built curricula serving 500+ staff. My background spans global SaaS enablement at Genesys, consulting with Deloitte on state eligibility systems, and enterprise IT training with GE. Along the way, I’ve been published in Training Industry (2025) on equity, cognitive diversity, and change leadership. I’m passionate about developing people, embedding governance and consistency into learning programs, and preparing organizations to embrace modernization successfully.
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