Lakenda Williams

Customer Service Analyst i @National Insurance Producer Registry

US

Provides first-level technical support of NIPR software applications, data, products, and services to state regulators, insurance producers, insurance company representatives, and NIPR staff. · Communicates professionally utilizing written and verbal communication to state regulators, insurance producers, insurance company representatives, and NIPR, NAIC staff. · Documents electronic records of service requests. · Provides customer support for NIPR software applications, data, products, and services to all NIPR customers, including NIPR Contract Customers, Individual producers or adjusters, state regulators, insurance company representatives, and NIPR or NAIC staff. · User access and administration. · Basic working knowledge of the use of computers and computer software for e-mail and internet browsing is required. Familiarity with Microsoft Word and Microsoft Excel is preferred. Customer Service Skills: · Demonstrated or verifiable ability to accept, process, and follow through tactfully on inquiries, issues, or complaints from identified users is required, as well as the ability to escalate and involve management on customer service issues when required. · Ability to have reached or to quickly reach a level enabling the analyst to resolve service requests with minimal referrals to other second level NIPR support staff. · Ability to follow up with appropriate NIPR resources on outstanding open service requests to provide timely and accurate resolutions. Communication Skills: · Ability to read, write and interpret documents such as reports, procedural manuals, policies, instructions, and business correspondence/memos. · Ability to effectively communicate with customers and fellow employees at all levels. · Excellent verbal and written communication skills. · High level of attentiveness to detail.

CourseCareers

Information technology, Computer/Information Technology Administration and Management

Georgia State University

Bachelor of Science - BS, Business/Office Automation/Technology/Data Entry

Columbia High School

High School Diploma