Lakeisha S.
IT Specialist
- Role
- IT Specialist at Doximity
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Lakeisha S.
Results-driven IT Specialist with 8 years of experience in troubleshooting and resolving complex technical issues. Skilled in access management, training, customer service, maintaining infrastructure, and ensuring optimal end-user and systems performance.Mantra:\"Leaders become great not because of their power but, because of their ability to empower others.\"
Experience
IT Specialist
May 2022 — Present
Independently triage and resolve Tier 1 & 2 technical issues for Doximity employees with a sense of urgencyEducate and support local and remote users on appropriate usage of a variety of software and systems used in day-to-day operationsManage distribution and recovery of company equipment during onboarding and offboardingMaintain employee access to various SaaS platforms such as GitHub and AWS - leveraging technologies such as Terraform and other scriptingCreate and maintain excellent documentation of processes and solutions.Assist in the security assessment process for all clients evaluating Doximity as a potential vendorAssist in answering client questions regarding Doximity’s security practices
Education
North Springs Charter High
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
2008 — 2009
Year Up Atlanta
Information Technology
2015 — 2016
Skills
- Community Outreach
- Technical Support
- Rsa Securid
- Team Building
- Management
- Itil
- Information Technology
- Public Speaking
- Training
- Desktop Application Support
- Social Networking
- Teaching
- Time Management
- Student Recruiting
- Encryption
- Servicenow
- Outlook
- Microsoft Office
- Remote User Support
- Microsoft Powerpoint
- Asset Management
- Troubleshooting
- Project Management
- Microsoft Outlook
- Leadership
- Onboarding
- Social Media
- Microsoft Excel
- Powerpoint
- Active Directory
- Problem Solving
- Remote Desktop
- Strategic Planning
- Research
- Recruiting
- Dell Kace
- Teamwork
- Citrix
- Help Desk Support
- Customer Service
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