Lakeisha Hanchett
Branch Manager Ii @Hertz
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WORK HISTORY
Branch Manager Ii @Hertz
Lake Charles, LA, US
Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unitDirect and organize all reservations and pick-ups, develop relationships with existing vendors Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.Handle or assist in the resolution of customer service issuesEnsure a high level of customer service is maintained at or above the area goalsCoach all staff and empower staff to engage in problem resolution and customer relationsBe active in attending/hosting outside sales meetings or events to promote the company and branch locationContinue to increase the market penetration of the branch and increase revenueDevelop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectivesActively participate in the training, coaching, and mentoring of all Branch staffComplete performance reviews with all Branch staff discuss strengths and development opportunitiesHold weekly staff meetings to keep employees motivated and informed of business operationsConduct Monthly Business Reviews with Branch staff to ensure KPI knowledgeMaintain an environment of positive employee relationsEnsure that all corporate policies and procedures are administered and followed appropriately by all personnel.
EDUCATION
SOWELA Technical Community College
Associate’s Degree, Criminal Justice
Alfred M. Barbe High
High School
Louisiana State University-Alexandria
Bachelor of Business Administration - BBA
SOWELA Technical Community College
Associate, Business Administration and Management, General
Louisiana State University-Alexandria
Bachelor's degree, Business Administration and Management, General
SKILLS
ABOUT LAKEISHA HANCHETT
As a Branch Manager II at Hertz, I lead a team of professionals who provide high-quality customer service and sales solutions in the leisure, travel, and tourism industry. I have over three years of experience in managing daily operations, developing business plans, and maximizing revenue opportunities for the company.I am skilled in Microsoft Word, Point of Sale (POS) Systems, Cash Register, Hospitality, and Solution Seeking. I have a proven track record of achieving and exceeding performance goals, such as increasing user retention, securing large contracts, and earning recognition for customer service, revenue generation, and employee engagement. I hold an Associate\'s Degree in Business Administration and Management from SOWELA Technical Community College, and another Associate\'s Degree in Criminal Justice from the same institution.
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