Lakesha Johnson S.

About Lakesha Johnson S.

I’m Lake’Sha Smith—a communication-driven Human Resources professional who leads with clarity, purpose, and a heart for helping others succeed. With a strong foundation in credentialing, professional messaging, and organizational strategy, I’ve built a career around bringing excellence and intention to every opportunity.Rooted in values like discernment, grace, and diligence, I strive to reflect the kind of presence that uplifts teams and drives results. I draw inspiration from the boldness of Esther and the wisdom found in every well-chosen word. Whether I’m refining a resume, guiding a process, or connecting people to opportunities, I lead with integrity and insight.Currently pursuing my Bachelor’s degree and exploring remote roles that align with my passion, I’m excited to bring my voice, skills, and values to new challenges where communication isn’t just a tool—it’s a calling.

Experience

1. Hrsd Specialist

   Comcast

   Nov 2023 — Present

   Create, managed, and completed tickets within SLA time frame in Zendesk.•Issue new passwords for retirees to access Workday Alumni Portal. •Aid local management and teammates with entering worked time and PTO scheduling.•Verify employees’ information in Workday, vacation, compensation, and LOA.•Research time entry, vacation, accruals, and historical edits in UGKronos.•Identifies adoption trends of tools and provide suggestions on enhancements.•Stays up to date on relevant Company and departmental policies and procedures with global consistency and local applicability.•Responds to questions, concerns and complaints in compliance with SLAs.•Regular, consistent and punctual attendance.•Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.•Provides consultation to domestic and international Company Employees, People Leaders & Human Resources Professionals on all human resources related inquiries and business process transactions. •Supports areas including but not limited to: Payroll Related Processes and Policies, HR Business Processes and Policies, Compensation, Recruitment, Human Capital Management, Security, Reporting, Leave of Absence, Learning, etc.•Understands and stays up to date on core Employee, HR, and Senior Leader Business Processes.•Effectively resolves pay related issues by identifying the root cause and partnering with Payroll, Tax, and other teams as necessary.•Collaborates with internal and external teams on escalated and/or complex matters, including but not limited to: HR Service Delivery, Centers of Excellence, and local Business Partners.•Supports intake of employee requests for non-medical accommodations. Ensures accommodation details are accurately documented in case management system.•Flexible and adapts to new services and support assignments as business needs change.•Educates on self-service tools and resources, as well as promoting and reinforce the use of them

Education

• Houston City College

  Entrepreneurial and Small Business Operations