Justin Laing
- Role
- Technical Product Manager, Contact Center Systems at The Knot Worldwide
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Justin Laing
A goal oriented and driven management leader of 8 years. 10+ years of progressive…
Experience
Technical Product Manager, Contact Center Systems
Present
Education
Jack Welch Management Institute
Executive Master of Business Administration
Skills
- Project Management
- Salesforce.com
- Software Documentation
- Call Center Start-Up
- Management
- Team Building
- Business Process Improvement
- Analysis
- Avaya
- Performance Improvement
- Six Sigma
- Employee Relations
- Call Centers
- Software as a Service (Saas)
- Process Improvement
- Customer Experience
- Performance Management
- Customer Service
- Quality Assurance
- Training
- Operations Management
- Coaching
- Nice Call Recording
- Leadership
- Cross-Functional Team Leadership
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