Laila Bokhari

About Laila Bokhari

For over 10 years, I have been at the forefront of initiatives that have positioned…

Experience

1. Global Business Account Manager 2

   AT&T

   Feb 2019 — Present

   Creates existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions. •Partners with clients to understand business needs, issues and strategies, and priorities to deliver valuable solutions. •Develops strategic initiatives to grow/retain the revenue stream of assigned complex accounts/projects while ensuring customer satisfaction. •Builds/maintains network of colleagues/customers to share information and obtain prospects. Partners with support, identifies and drives lifecycle sales opportunities to closure. •Manages contract renewal efforts for assigned accounts, generates contract addendums, and maintains contract expiration inventories. •Establishes/maintains productive long-term networks/relationships with customers. •Observes/participates in presenting products, services and migrations that can benefit customer’s needs.

Skills

• Strategic Planning
• Customer Satisfaction
• Microsoft Word
• Customer Service
• Marketing Strategy
• Customer Retention
• Sales Process
• Call Centers
• Telecommunications
• Digital Strategy
• Team Management
• Business-to-Business (B2b)
• Sales Management
• Sales Operations
• Marketing
• Wireless Technologies
• Microsoft Excel
• Retail
• Wireless
• Training
• Digital Marketing
• Negotiation
• Customer Experience
• Team Leadership
• Sales
• Solution Selling
• Microsoft Office
• Leadership
• Direct Sales
• Mobile Devices
• Time Management
• Business Development
• Management
• Account Management
• Promoting Solutions
• Coaching
• Team Building
• Digital Communication Strategy
• Store Management