Diana Lai
CS Ops @ Yotpo
- Role
- Senior Customer Success Operations Manager at Yotpo
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Diana Lai
I am a highly motivated self-starter with four years of experience in financial services and business development and operations. I can master almost anything with an Excel spreadsheet and can paint beautiful pictures with numbers. I am a strong, goal-oriented team player, who also cares about building relationships both with my colleagues and others I meet. With one foot in New York, another in London, and my head all around the world, I am an enormous advocate for learning about other cultures and picking up new languages. My other interests include real estate, fitness, and above all female empowerment. My time working at Uplift Studios, an all-women\'s boutique fitness studio with a team of incredibly inspiring women left an enduring impact: strong women uplift each other is a motto that I will take with me for the rest of my life.
Experience
Senior Customer Success Operations Manager
Sep 2025 — Present · NY, US
Education
Institut d'Etudes politiques de Paris / Sciences Po Paris
Bachelor's Degree
Columbia University in the City of New York
Bachelor's Degree
Bayes Business School
Master of Business Administration - MBA
Skills
- Data Analysis
- Microsoft Office
- Microsoft Word
- Team Leadership
- Business Development
- Windows
- English
- Teamwork
- Leadership
- Time Management
- French
- Mac Os
- Social Media
- Public Speaking
- Customer Service
- Research
- Powerpoint
- Microsoft Excel
- International Relations
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