Laiba Piracha
Associate Technical Account Manager @ Yardi
- Role
- Associate Technical Account Manager at Yardi
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Laiba Piracha
I am Laiba Piracha, an Associate Technical Account Manager at Yardi, with experience managing client escalations, optimizing backend systems, validating software features, and driving process improvements to enhance product performance and client satisfaction.Previously, I worked as a Systems Analyst at Signet Jewelers, where I created user stories, gathered requirements, and supported cross-functional product teams within Agile sprints to streamline customer experiences.I am passionate about translating business needs into technical solutions, collaborating with cross-functional teams, and contributing to product improvements that deliver measurable results. My expertise spans Agile methodologies, SQL, Python, Tableau, Power BI, and client relationship management.
Experience
Associate Technical Account Manager
Jun 2025 — Present · Irving, TX, US
In my role, I act as a bridge between clients, product teams, and technical operations, translating business and user needs into actionable insights. I partner with cross-functional teams to prioritize features, validate functionality, and ensure successful delivery, while driving client adoption and satisfaction.Key Contributions- Managed client-reported issues and system improvements as prioritized backlog items, resolving 300+ cases with a 99% satisfaction rate- Collaborated with engineering teams to modify 50+ SQL packages and optimize backend functionality, ensuring alignment with client needs and product goals- Conducted testing and validation on 50+ features, data fixes, and configurations, identifying gaps and contributing to smoother product releases- Delivered 30+ client training sessions, gathering user feedback to inform feature enhancements and improve adoption of system updates- Served as SME for Yardi Voyager, improving internal documentation, streamlining processes, and enabling product teams to make data-driven decisions.
Education
The University of Texas at Dallas
Bachelor of Science - BS, Information Technology
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