Laiba Moin
Customer Support Associate (Rogers Communications & Fido) @HGS
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WORK HISTORY
Customer Support Associate (Rogers Communications & Fido) @HGS
SK, CA
Provided world-class customer services when handling incoming calls and queries from Rogers’ home phone, internet, cable tv, wireless, mobile phones and smart home monitoring clients•Assisted customers with account inquiries resolving technical issues, trouble-shooting equipment and processing bill payments•Communicated with clients to understand needs and recommend best suited products and services •Maintained positive and helpful attitude while addressing customer concerns and ensuring their satisfaction •Pursued continuous professional development through attending workshops, webinar and training sessions•Achieved above target customer retention on a regular basis through effective service work, problem solving and time management•Undertook independent accountability to solve issues from beginning to end •Exceeded productivity objectives including sales, customer satisfaction score, call handling time, reliability/dependability scale and offer depositions
EDUCATION
Lahore School of Economics
Double Majors in Marketing and Finance
ABOUT LAIBA MOIN
As a dedicated Customer Support Associate at HGS, I thrive in delivering world-class service and achieving above-target customer retention. My expertise in problem-solving and attention to detail ensures that each interaction with Rogers Communications & Fido clients not only resolves their technical issues but also enhances their overall experience. My academic foundation in Marketing and Finance from Lahore School of Economics underpins my ability to recommend products and services tailored to customer needs. With ongoing professional development, my commitment to excellence is unwavering, as I continuously seek to elevate the standards of customer satisfaction and operational efficiency within my team.
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