Hien

WORK HISTORY

EDUCATION

SKILLS

ABOUT HIEN

Highly accomplished IT Asset Management leader with 20+ years of experience driving operational excellence in large global organizations. Proven ability to lead and transform ITAM functions, delivering significant value through process improvement, data-driven decision making, and enhanced compliance.Expertise:Global ITAM Strategy & Governance: Defining and implementing robust ITAM frameworks, including Hardware Asset Management (HAM) and Software Asset Management (SAM) best practices.Lifecycle Management: Overseeing the entire asset lifecycle, from procurement and deployment to maintenance, decommissioning, and disposal.Data Quality & Analytics: Leveraging data analysis and reporting to identify trends, optimize costs, and support strategic business decisions.Vendor Management: Building and maintaining strong relationships with key vendors, including software providers, hardware manufacturers, and service partners.Compliance & Risk Mitigation: Ensuring compliance with relevant regulations and industry standards, minimizing risk and maximizing ROI.Technical Proficiency:ITAM Tools: Proficient in ServiceNow-CMDB, SCCM, Tanium, InTune, JAMF, Ariba, SAP, and other industry-leading tools.Software Licensing: Deep understanding of software licensing agreements with major vendors (Microsoft, Adobe, etc.).Contract Management: Expertise in leveraging PSAs, DPIAs, and SOWs to optimize vendor relationships.Leadership & Collaboration:Proven ability to lead and motivate high-performing teams, foster cross-functional collaboration, and build strong relationships with key stakeholders (IT, Finance/AP, Procurement, Legal and People teams).Excellent communication, presentation, and interpersonal skills.Continuous Improvement: Passionate about identifying and implementing process improvements to drive operational efficiency and deliver exceptional business outcomes.