Laher Pereira
Customer Service Specialist @Pizza Nova
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WORK HISTORY
Customer Service Specialist @Pizza Nova
Toronto, CA
Effectively managed high-volume incoming calls daily, ensuring accurate information delivery on menu items, specials, and delivery options while actively engaging with customer feedback to enhance service quality, achieving a 90% success rate in resolving inquiries and issues, leading to a 15% increase in customer satisfaction scores, implementing successful upselling techniques contributing to a 15% growth in sales revenue, and developing a training program reducing call handling time by 20% and leveraging CRM software to increase upsell opportunities by 10%, all aimed at optimizing operational efficiency and customer engagement.
ABOUT LAHER PEREIRA
With over 5 years of IT industry experience, I bring extensive expertise in software…
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