Lahak Banka
Deloitte | MBA, SMC, ICBB, ICGB, Business Consulting, CX
- Role
- Manager at Deloitte
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Lahak Banka
As a Manager at Deloitte\'s Digital Customer and Marketing consulting practice, I have over eight years of experience in delivering customer-centric solutions that drive loyalty, change, and strategy. I work with diverse clients across industries, leading multiple engagements and teams to achieve their business goals and enhance their customer experience.I am passionate about using technology to improve the customer experience and leverage my skills in business consulting, customer relationship management (CRM), and strategy execution to design and implement innovative solutions. I am also a certified Scrum Master and a Lean Six Sigma Black Belt, which helps me to apply agile and lean methodologies to optimize processes and outcomes. I am always eager to learn new skills and collaborate with talented teams to create value for our customers and stakeholders.
Experience
Manager
Jun 2022 — Present · Gurugram, IN
Manager with Digital Customer and Marketing consulting practice of Deloitte India. Responsible for engagement delivery, business development, recruitment & talent management. Working across multiple engagements for multiple clients driving CX solutions (including Change management & Project management) with the objective of increasing revenue
Education
Symbiosis Centre For Management and Human Resource Development
Master of Business Administration (MBA)
2015 — 2017
The Tuck School of Business at Dartmouth
Certificate course
Calcutta University, Kolkata
Bachelor of Business Administration - BBA
2010 — 2013
Skills
- Team Management
- Tableau
- Project Management
- Research
- Data Presentation
- Microsoft Powerpoint
- Financial Accounting
- Market Research
- Microsoft Excel
- Powerpoint
- Team Leadership
- Financial Analysis
- Business Strategy
- Finance
- Data Visualization
- Mergers & Acquisitions
- Customer Relationship Management (Crm)
- Business Consulting
- Communication
- Management
- Microsoft Office
- Microsoft Power Bi
- Project Delivery
- English
- Business Analysis
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