Lagavi D
Analyst at HCLTech /Experienced Support Engineer / Google Certified Associate Cloud Engineer
- Role
- Analyst at HCLTech
- Location
- Dindigul, TN, IN
- LinkedIn followers
- 500 followers
About Lagavi D
Professional Summary: Experienced and technically proficient Support Engineer with 3 years and 8 months in IT support and system administration. Proven track record in troubleshooting complex issues, ensuring optimal system performance, and delivering exceptional customer service. Skilled in incident management, ticketing systems, and adhering to SLAs. Key Skills: Technical Skills: Troubleshooting | System Administration | Network Configuration | Software Installation | Hardware Maintenance | Cloud Services (AWS, Azure, Google Cloud) Customer Service Skills: Incident Management | Ticketing Systems | SLA Adherence | User Training and Support | Effective Communication | User Experience Improvement Tools and Technologies: Monitoring Tools | Remote Desktop Services (TeamViewer, Remote Desktop Protocol)| Version Control (Git)| Virtualization Technologies (VMware, Hyper-V)| Scripting Languages (Python, PowerShell) Soft Skills: Problem-Solving | Team Collaboration | Adaptability | Time Management | Attention to Detail.
Experience
Analyst
Dec 2021 — Present
Education
Mahendra Institute of Technology
Bachelor of Engineering - BE
2017 — 2021
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