Lafleur

About Lafleur

Customer focused and result driven professional with many years of cross-functional…

Experience

1. Technical Specialist

   McKesson

   Jul 1987 — Present

   Component level repair, board and subassembly repair of desk top computers, point of sale (POS), printers, monitors, terminals, modems, and other peripherals.• Designed test equipment and implemented test procedures to increase in service times for many peripherals by testing power supplies to determining their life expectancy in the field.• System integration, custom software loads and option settings.• Designed training courses used by our CSR’s so they could better resolve customer issues with Lexmark and Zebra printers.• Technical phone support of Lexmark laser printers as well as Zerba and Cognitivethermal printers. • Maintained float stock of repaired equipment and component inventory use to preform repairs.• Six Sigma Green Belt.• Lead the Six Sigma Lexmark laser printer project achieving a cost savings by modifying hardware of over $150K• Participated in Six Sigma cross functional team projects resulting in cost savings and process improvements for McKesson.• A+, Dell and Lexmark certified.

Education

• Southgate High School

  Advanced Chemistry

Skills

• Food & Beverage
• Retail Buying
• Web Design
• Strategic Planning
• Computer Hardware
• Retail Sales
• Networking
• Software Documentation
• Retail Marketing
• Rockets
• Printers
• Electronics
• Testing
• Servers
• Visio
• Six Sigma
• Troubleshooting
• Minerals
• Integration
• Process Improvement
• Restaurant Management
• Retail
• Foodie
• Cross-Functional Team Leadership
• Web Development
• Technical Support
• Sales
• Online Retail
• Bench Work
• Windows Server
• Hardware
• Management