Michael L.

Experience

1. Sr Technical Account Manager

   Microsoft

   Apr 2016 — Present · Washington, DC, US

   As a Premier Technical Account Manager (TAM) I acted as a business advisor to Microsoft’s Premier Support customers, providing Premier Services aligned to our customer’s priorities to maximize the business value of their Microsoft investment. Highlights from this position include: • Established strategic relationship with the CIO and participation in daily executive briefings • Drove service delivery excellence in a $50M federal account. Grew account 22% in first year and 35% in second year. • Assisted overall team with O365 implementation for users. Specifically, responsible for managing o Migration from SharePoint 2010 to SharePoint online for site collections representing 12TB of data. o Migration of 2PB of data to One Drive for Business o Implementation of Azure Information Protection across all information assets • Created an Azure Development environment based on infrastructure through code and created a Sandbox environment where customers can hybrid connect to their on-premises or utilized Shared Core Services including: Azure AD, Team Foundation Server, Azure BLOB Storage. • Implemented DevOps ALM process of Sandbox, Dev, Test, Staging and Production and a promotion pipeline utilized Team Foundation Server as an orchestration engine • Deployed the first Virtual Desktop Infrastructure (VDI) in the Microsoft Azure for Government (MAG) cloud

Education

• Central Michigan University

  BS, Computer Science

  1984 — 1988

• Harvard Extension School

  Master's degree, Management Information Systems, General

  2017 — 2021