Ladarius Dennis
Enterprise Customer Success Manager | SaaS for Field Service & Operations Teams | Adoption, Expansion & Long-Term Growth
- Role
- Enterprise Customer Success Manager at Workiz
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ladarius Dennis
At HCSS, my focus is on maximizing client satisfaction through bespoke, data-driven solutions. With over five years at HCSS, my journey has evolved from providing technical support to analyzing customer feedback and trends, enhancing our service delivery model. My expertise in resolving client issues is complemented by a strong command of help desk support and customer onboarding.Collaboration is key; I partner with cross-functional teams to tackle customer pain points, ensuring our solutions align with both business goals and user needs. This synergy has led to the successful implementation of strategies that boost retention rates and drive continuous service enhancements. Our team\'s proactive approach to problem-solving consistently meets KPIs, contributing to the growth and objectives of HCSS.
Experience
Enterprise Customer Success Manager
Feb 2026 — Present · Austin, TX, US
Education
Wossman High School
Diploma
2007 — 2011
Grambling State University
Computer Information Systems, Computer and Information Systems Security/Information Assurance
2012
Skills
- Communication
- Software Documentation
- Social Media
- Basic Html
- Windows 7
- Routers
- Introduction to Computer Information Systems, Windows 7/Xp, Problem Solving, Cus
- Teamwork
- Telecommunications
- Software Installation
- Laptops
- Technical Support
- Windows Xp
- Process Improvement
- Printers
- Troubleshooting
- Wan
- Microsoft Excel
- Powerpoint
- Information Security
- Hardware
- Problem Solving
- Team Building
- Management
- Networking
- Public Speaking
- Databases
- Information Technology
- Windows
- Wireless Networking
- Lan-Wan
- Servers
- Computer Hardware
- Operating Systems
- Microsoft Office
- Sharepoint
- Testing
- Help Desk Support
- Vpn
- Computer Repair
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