Ladanisha Pompey

Cyber and Network Security *Secret Clearance*

Role
End User Support and Infrastructure Specialist at ABB
Location
Florence, SC, US
LinkedIn followers
500 followers

About Ladanisha Pompey

IT help desk professional with working knowledge of Windows 10, Microsoft office 365, Windows active directory, SCCM Remote Tool, and VMware. Able apply IAVA patches and PXE images on user systems. Perform device configuration, data backup and recovery, and operating system configuration.Some knowledge of networking cable standards, basic corporate data systems, and corporate inventory/help desk systems. Providing customer service support in call center environment.

Experience

  1. End User Support and Infrastructure Specialist

    ABB

    Nov 2023 — Present

Education

  • Lake City High School

    Diploma, High School/Secondary Diploma Programs

    2005 — 2009

  • ECPI University

    Associate's degree, Cyber and Network Security

    2018 — 2020

Skills

  • Internet
  • Clerical
  • Microsoft Office
  • Sales
  • Customer Support
  • Multi Tasking
  • Military
  • Insurance
  • Microsoft Excel
  • Payments
  • Customer Service
  • Call Centers
  • Phone Etiquette
  • Banking
  • Administrative Assistants
  • Billing Systems
  • Clerical Skills
  • Customer Satisfaction
  • Paralegals

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