Ladan Abedini Scarboro

Quality Assurance Manager @Surteco North America

Monroe, NC, US

Responsible for promoting a workplace that has an unwavering commitment to safety, health and environmental complianceAct as the main point of contact both internally and externally for quality issues/opportunitiesActively participate as a member of the Plant Leadership Team providing strategic insight and guidance on the quality management systems and aid in the implementation of systems and tools to improve process capability and reduce product variability.Develop the systems, people, and teamwork within the quality organization (CMR, Hub, QA Specialist) that are needed to continuously improve the quality management system. Support ISO 9001:2015 certification complianceFully accountable for creating and making sure the Quality Management System is functioning in an effective and efficient mannerResponsible for developing and documenting new SOPS and update existing SOPsTrack, communicate key performance indicators and drive improvement in the quality areas with ultimate goal of achieving total customer satisfactionPro-actively provide resources to investigate and resolve quality issues including customer complaints and build systems that prevent quality issuesAct as the primary expert on quality and responsible for correcting problems using problem solving techniques (8D, 5 Why, Kaizens, etc.) and continuous improvement toolsDevelop critical competencies in team members through training, performance evaluations, and timely information and formal feedback sessions.Participate in and support the global technical networks for quality / continuous improvement (CI) and their strategic goals and objectives

BIHE - Elmi Azad

Bachelor's degree, Computer Programming

Central Piedmont Community College

Certification, Six Sigma Green Belt Quality Control

Rowan-Cabarrus Community College

Associate Degree, Industrial Engineering Technology

MoreSteam

Six Sigma Black Belt Certification, Lean Six Sigma