Lacy Wall

About Lacy Wall

Netsertive empowers brands by delivering seamless multi-channel marketing solutions, and as Customer Experience Manager, I contribute to this mission by fostering strong client relationships and ensuring customer satisfaction. My role involves acting as an advocate for clients, addressing their needs, and collaborating with internal teams to enhance customer experience through data-driven insights. With many years of spanning customer experience management and sales development, I specialize in CRM, strategic communication, and customer-focused marketing. My dedication lies in ensuring that clients’ voices are heard while leveraging data analysis to anticipate their evolving needs.

Experience

1. Customer Experience Manager, Automotive & Marine

   Netsertive

   Jul 2024 — Present · Morrisville, NC, US

   Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed• Building strong client relationships to maintain existing business and acquire new customers• Collaborating with various internal departments to ensure they fulfill all customer requests• Resolving complaints and keeping track of all processes that pertain to the client’s desires• Acting as the client’s representative in a firm to ensure their needs are met with a focus on improving the customer experience• Collecting and analyzing data concerning consumer behavior to understand changing needs

Education

• East Carolina University

  Bachelor's degree, Communication and Media Studies