Lacosta Lolly

Senior Partner and Co-founder @Growthsmart Consulting, Inc

We are a boutique business growth firm. We help executive leadership teams who are looking for ways to drive efficiency, reduce waste in their organizations, drive top-line revenue growth, and improve long-term sustainability of their operational models. We do this by deploying our agile team of experts using a combination of field-tested best practices combined with innovative strategies aligned to client organizations.Our clients turn to us because they are frustrated with:• Tribal training methodologies causing inefficiencies, waste, and inconsistent customer experience• Lack of balance created by process-centered business models versus customer-centered models• Increase in cost of training, turnover, operational cost, and technology platforms• Lost revenue opportunities, plateaued, or stagnant revenue growth• Poorly defined structure and roles leading to higher turnover, waste, and process duplication• Management and accountability more administrative than performance-drivenWe solve these problems with strategies and engagements that include:• The enhancement of existing business process to focus on a customer-centered approach in each division that affects customer retention and revenue• Development of consistent processes that are aligned throughout divisions and corresponding training and accountability tools• Playbook design and development for key roles, divisions, and strategies that align stakeholders and create consistency in training and growth• Design of management training systems and accountability tools that optimize overall clarity for both management and employeesAmong our customers are Fortune 500 organizations, start-up companies, mid-sized firms, and a wealth of companies in between. To learn more or request a complimentary consultation - contact me on LinkedIn or visit MeetWithLacosta.com to book a consultation.