Laci Palmer

About Laci Palmer

Innovative healthcare and client success executive with 25+ years of experience fostering strategic partnerships, driving cutting-edge innovation, and leading transformative initiatives in healthcare IT and operations. Passionate about cultivating trust-based relationships and delivering tailored strategies that empower clients to achieve their goals while ensuring long-term success.Extensive background in customer relationship management, strategic planning, sales operations, SaaS lifecycle management, and implementation of multiple electronic medical record systems. Proven ability to guide diverse teams through complex organizational transformations and technological transitions.Key Accomplishments: Achieved a 96% client retention rate through strategic relationship management. Increased Net Promoter Scores (NPS) by 15% year-over-year, strengthening customer satisfaction. Developed and deployed an automated whitespace tool, generating $15M in additional bookings within its first year. Successfully led project implementations for Cerner Millennium and Epic modules, ensuring seamless transitions and optimized functionality.I thrive at the intersection of data-driven insights and human connection, combining analytical precision with deep healthcare expertise to deliver impactful results. Whether optimizing operations, building client success strategies, or leading cross-functional teams, I approach every challenge with focus, adaptability, and a commitment to Customer Relationship Management Client Success & Satisfaction Strategic Planning & Execution Stakeholder Engagement & Communication Team Building & Collaboration Operational Excellence Critical Thinking & Problem Solving Consultative Sales & Upselling Program Management Process & Workflow Optimization Risk Mitigation Account Management Contract Negotiations Attention to Detail Sales OperationsLet’s connect to explore opportunities to inspire healthier communities and achieve shared success!

Experience

1. Senior Customer Success Manager

   Oracle

   Jul 2025 — Present

Education

• Midwestern State University

  Bachelor of Science (BS), Medical Technology

• Wichita General Hospital School of Medical Technology

  Medical Technologist

• American Red Cross

  Adult First Aid / CPR / AED Certifed