Lacie Herman

About Lacie Herman

Executive customer success leader with 10+ years of experience building and scaling high-performing customer organizations in healthcare, digital health, and AI-enabled solutions. I specialize in driving customer retention, expansion, adoption, and measurable outcomes by designing end-to-end customer success strategies, operational frameworks, and customer journeys. Throughout my career, I’ve built and led teams across customer success, strategic accounts, and partnerships, establishing scalable processes that align customer needs with product innovation, operational excellence, and go-to-market strategy. I leverage data-driven insights, cross-functional collaboration, and deep industry expertise to ensure customers achieve maximum value and long-term success. Passionate about transforming healthcare through technology, I focus on connecting solutions to the goals of health systems, payers, and clinicians.

Experience

1. Head of Educational Partnerships

   Vumedi

   Aug 2025 — Present · Minneapolis, MN, US

Education

• University of Wisconsin-La Crosse

  Master of Science (M.S.), Exercise Physiology

  2002 — 2003

• University of Minnesota Duluth

  Bachelor of Applied Science (B.A.Sc.), Kinesiology and Exercise Science

  1998 — 2002

Skills

• Weight Training
• Employee Wellness
• Stress Management
• Exercise Instruction
• Exercise Design
• Exercise Prescription
• Health Program Planning
• Health Promotion
• Management
• Account Management
• Stress Testing
• Nutrition Education
• Wellness
• Project Management
• Exercise Physiology
• Employee Wellness Programs
• Fitness Consulting
• Overall Wellness
• Fitness Training
• Weight Management
• Nutrition