Lacie Giusti
Manager, System-to-System Implementation Team at LexisNexis Risk Solutions
- Role
- Manager, System to System Implementation Team at LexisNexis Risk Solutions
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Lacie Giusti
I am a driven, enthusiastic, process-oriented solutions leader. Motivating and coaching…
Experience
Manager, System to System Implementation Team
Aug 2022 — Present · Cincinnati, OH, US
Lead a team of four Sr. Implementation Specialists and two Implementation Consultants who support clients under the Insurance Vertical- Ensure that LexisNexis internal resources understand and are focused on the objectives of our projects and removing roadblocks for my team to meet their deadlines and project milestones- Recruit, hire, and train top talent who are passionate about project management, customer experience, and building relationships with clients to guide them through system-to-system product implementations- Developed a prescriptive Manager Observation Report following my team members throughout their project lifecycle as a tool for coaching, feedback, and potential areas for additional training needs- Provide ongoing coaching and support for my team and create incentive programs for receiving feedback on customer satisfaction and project completion- Create meaningful KPIs and objectives and regularly check in with my team on how they are performing towards their objectives- Monitor results against expected outcomes and proactively communicate progress and results to Senior Leadership- Building relationships with leaders across different business units to help maximize our team\'s success and support
Education
Indiana Wesleyan University
Bachelor of Science - BS
Edgewood High School
High School Diploma
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