Laci Heffler
Certified Scrum Master (CSM) | Project Manager | Sales Manager
- Role
- Enterprise Business Development Representative at Zendesk
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Laci Heffler
Dynamic sales leader with 11+ years of experience driving revenue growth, leading…
Experience
Enterprise Business Development Representative
Sep 2024 — Present · Austin, TX, US
At Zendesk, I drive strategic pipeline generation by partnering with Enterprise Account Executives to identify, engage, and qualify high-value opportunities across key industries. I serve as the first point of contact for enterprise organizations exploring how Zendesk can transform their customer experience through scalable, AI-powered support solutions- Execute personalized, account-based outreach to senior decision-makers across Customer Experience, IT, Operations, and HR- Leverage tools like Salesforce, Lusha, Outreach, LinkedIn Sales Navigator, D&B Hoovers, and ZoomInfo to build efficient prospecting workflows- Align Zendesk\'s CX solutions with business priorities such as digital transformation, operational efficiency, and AI adoption- Qualify inbound and outbound leads to uncover pain points, buying intent, and organizational fit- Collaborate cross-functionally with Marketing, Solutions Consulting, and Sales to accelerate deal cycles- Maintain deep understanding of Zendesk’s platform, competitive landscape, and evolving enterprise use cases- Focused on value-driven conversations, my role is to spark interest, uncover need, and set the foundation for long-term partnerships- Led department-wide sales enablement initiatives, developing and delivering training on sales plays, prospecting strategies, and productivity tools to enhance pipeline generation and team performance.FY2024 Q4 144% Quota AttainmentFY2025 Q1 125% Quota Attainment |$700k+ ARRQ1 AMER BDR MVPQ2 225% Quota Attainment |$1M+ ARR
Education
The University of Texas at Arlington
Bachelor's Degree, Science
2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.