Lachlan Bond

Director of Front Office @The Twenty Two

NY, US

As Director of Front Office for The Twenty Two, I lead all guest-facing operational departments including Front Desk, Guest Relations, Concierge, Experience Coordinators (Butlers), Bellhops, and Room Reservations. I am responsible for shaping and maintaining our service culture across both the London and New York properties, ensuring a seamless, elevated experience for every guest.One of only two team members relocated to New York to support the U.S. opening, I was originally part of the London preopening team that helped define the brand’s ethos and service standards from the ground up. I have since overseen the preopening and launch of our New York property, building the team, structure, and guest journey from day one.My focus is equally on guest satisfaction and team wellbeing. I work closely with leadership to ensure all departments operate cohesively, with a strong emphasis on emotional intelligence, professionalism, and consistency. My goal is to create an environment where both guests and staff feel seen, supported, and valued.

Les Roches

Postgraduate Diploma in International Hospitality Management , Hospitality Administration/Management

European Bartenders School

Diploma, Mixology