Lacey Smith

About Lacey Smith

I’m a product and strategy leader focused on transforming how care is delivered in the home.As AVP of Product Strategy & Development at CareCentrix, I operate across a diverse set of home-based care solutions, including post-acute care, DME, sleep, and infusion, driving innovation at the intersection of healthcare operations, technology, and value-based care.My role is focused on defining and driving the evolution of our product and operating model strategy at scale, prioritizing investments, modernizing capabilities, and introducing new solutions that deliver measurable enterprise impact. This includes advancing enterprise-wide initiatives, embedding AI and automation, and aligning product strategy to broader business and financial outcomes.My work is centered on three core areas- AI enablement across products and operations, embedding intelligent capabilities to improve decision-making, efficiency, and scalability- Modernizing product experiences and workflows to better support clinicians, providers, and internal teams- Evaluating and incubating new initiatives, translating early concepts into scalable, enterprise-ready solutionsI work in close partnership with senior leaders across technology, clinical, operations, finance, and compliance to align on strategic priorities and drive execution, ensuring new capabilities are scalable, operationally viable, and aligned to enterprise goals within a highly complex healthcare environment.I’m particularly passionate about- Applying AI responsibly in healthcare- Simplifying complex systems into scalable products- Building high-performing, growth-minded teamsI’m always open to connecting with others working to advance healthcare delivery, product innovation, and value-based care.

Experience

1. AVP, Product Strategy & Development

   CareCentrix

   Sep 2024 — Present

   Influence enterprise strategy by shaping long-term product vision, capability investments, and innovation priorities• Own and drive the enterprise product roadmap, setting direction and prioritization across a portfolio of home-based care solutions (DME, sleep, infusion, home health, post-acute care)• Lead a team responsible for product requirements, solution design, and incubation of new capabilities, translating strategic concepts into scalable, enterprise-ready solutions• Define and advance product and operating model strategy, identifying where to invest, modernize, and introduce new capabilities to drive efficiency, consistency, and measurable impact• Spearhead AI enablement across products and workflows, embedding intelligent capabilities to improve decision-making, reduce friction, and scale operations• Partner with senior leadership (technology, clinical, operations, finance) to align product strategy with enterprise priorities, financial outcomes, and regulatory requirements• Drive cross-functional execution of complex initiatives, ensuring seamless integration across systems, workflows, and teams• Lead evaluation and development of new product opportunities and adjacent capabilities, supporting long-term growth and expansion of home-based care models• Champion product modernization efforts, improving user experience, operational workflows, and overall scalability of core platforms

Education

• University of Florida

  Master of Business Administration, Business Administration

  2013 — 2014

• Cornell University

  Project Leadership

  2018 — 2018

• University of South Florida

  Bachelor of Science, Business Management

  2004 — 2008

• Cornell University

  EXECUTIVE CERTIFICATE, PROJECT LEADERSHIP

Skills

• Competitive Analysis
• Innovation Development
• Retail
• Time Management
• Strategy Development
• Business Acumen
• Organizational Change
• Team Leadership
• Process Improvement
• Change Management
• Leadership Development
• Business Management
• Merchandising
• Creative Strategy
• Leadership
• Strategic Partnerships
• Profit
• P&L Management
• Strategy
• Financial Reporting
• Management Consulting
• Customer Engagement
• Sales Operations
• Customer Service
• Sales Management
• Employee Training
• Training
• Customer Satisfaction
• New Business Development
• Visual Merchandising
• Market Share Analysis
• Value Propositions
• Inventory Control
• Management
• Team Building
• Project Management
• Microsoft Office
• Sales
• Strategic Planning
• Excel