Lacey Collins
Director of Project Management Office @LINQ
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WORK HISTORY
Director of Project Management Office @LINQ
Austin, TX, US
Built and lead an enterprise PMO supporting a large portfolio of concurrent SaaS and public sector implementations, aligning delivery strategy, capacity planning, and talent development with company growth priorities.• Established a company-wide quality assurance operating model across client success, support, consulting, technical services, and implementation teams, improving leadership visibility and continuous improvement.• Led the rollout of a unified professional services and project management platform, replacing fragmented tooling with standardized reporting, forecasting, and delivery workflows.• Redesigned post-go-live operations through a scalable hypercare framework, centralizing issue intake, reducing reliance on senior consultants, and enabling support for multiple complex go-lives in parallel.• Built a formal PMO talent and performance model, including onboarding, certification standards, cross-functional training, and growth initiatives, strengthening delivery consistency and team engagement.
EDUCATION
University of Louisiana at Lafayette
Bachelor of Science in Business Administration, concentration in Economics
University of Louisiana at Lafayette Graduate School
Master of Business Administration - MBA
SKILLS
ABOUT LACEY COLLINS
I build and scale PMOs that stabilize revenue, unlock new growth, and cut costs — fast. I don’t just lead delivery — I turn strategy into results. When execution matters, I’m the one who gets it done.I\'m a PMO and enterprise delivery powerhouse with 15+ years of leading high-impact delivery orgs across SaaS, ERP, telecom, FinTech, K-12/Higher Ed, and regulated industries. I\'m brought in when the stakes are high — to bring order to chaos, align execution with outcomes, and make delivery bulletproof.What I do best-Build & scale PMOs from the ground up, design portfolio governance, and create operating models that drive accountability-Lead enterprise SaaS & ERP rollouts, especially in Salesforce-centric ecosystems — on time, on budget, no excuses-Transform delivery across product, finance, ops, and customer-facing teams — driving clarity, speed, and cohesion-Optimize professional services for revenue visibility, accurate forecasting, and long-term post-launch success-Use automation & AI to eliminate reporting noise and give execs real delivery insight — instantly.I’m known for building delivery engines that don’t break under pressure. Clear standards. Elite teams. Systems that scale. If it needs to get done right — I own it.
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