Lacey Collins

About Lacey Collins

I build and scale PMOs that stabilize revenue, unlock new growth, and cut costs — fast. I don’t just lead delivery — I turn strategy into results. When execution matters, I’m the one who gets it done.I\'m a PMO and enterprise delivery powerhouse with 15+ years of leading high-impact delivery orgs across SaaS, ERP, telecom, FinTech, K-12/Higher Ed, and regulated industries. I\'m brought in when the stakes are high — to bring order to chaos, align execution with outcomes, and make delivery bulletproof.What I do best-Build & scale PMOs from the ground up, design portfolio governance, and create operating models that drive accountability-Lead enterprise SaaS & ERP rollouts, especially in Salesforce-centric ecosystems — on time, on budget, no excuses-Transform delivery across product, finance, ops, and customer-facing teams — driving clarity, speed, and cohesion-Optimize professional services for revenue visibility, accurate forecasting, and long-term post-launch success-Use automation & AI to eliminate reporting noise and give execs real delivery insight — instantly.I’m known for building delivery engines that don’t break under pressure. Clear standards. Elite teams. Systems that scale. If it needs to get done right — I own it.

Experience

1. Director of Project Management Office

   LINQ

   Oct 2024 — Present · Austin, TX, US

   Built and lead an enterprise PMO supporting a large portfolio of concurrent SaaS and public sector implementations, aligning delivery strategy, capacity planning, and talent development with company growth priorities.• Established a company-wide quality assurance operating model across client success, support, consulting, technical services, and implementation teams, improving leadership visibility and continuous improvement.• Led the rollout of a unified professional services and project management platform, replacing fragmented tooling with standardized reporting, forecasting, and delivery workflows.• Redesigned post-go-live operations through a scalable hypercare framework, centralizing issue intake, reducing reliance on senior consultants, and enabling support for multiple complex go-lives in parallel.• Built a formal PMO talent and performance model, including onboarding, certification standards, cross-functional training, and growth initiatives, strengthening delivery consistency and team engagement.

Education

• University of Louisiana at Lafayette

  Bachelor of Science in Business Administration, concentration in Economics

• University of Louisiana at Lafayette Graduate School

  Master of Business Administration - MBA

Skills

• Powerpoint
• Microsoft Excel
• Hosted Voice
• Solution Selling
• Telecommunications
• Product Development
• Typing
• Nonprofits
• Product Management
• Cisco Technologies
• Leadership
• Training
• Sharepoint
• Dependable Team Player
• Sales Management
• Cisco Systems Products
• Cloud Computing
• Cisco Voip
• Windows
• Pricing
• Marketing
• Recruiting
• Salesforce.com
• Creative Writing
• Sales Process
• Data Center
• Art
• Hosted Services
• Customer Service
• Account Management
• Microsoft Word
• Team Leadership
• Managed Services
• Economics
• Data Entry
• Direct Sales
• Data Analysis
• Microsoft Office
• Sales
• Accountability