Lacey Ramsey

About Lacey Ramsey

I am a builder; my purpose is rooted in the desire to make things better than I found them whether that means creating something new or improving upon an existing foundation. My goals are never limited to simple output; results can only scale when the effort is sustainable and the approach is flexible for both innovation and failure. Operational strategy, risk assessment, and fraud prevention/mitigation are my specialties.My volunteerism includes a passion for mentoring, especially high school and college women and non-binary people that aspire to pursue a future in tech.

Experience

1. Head of Payment Risk Policy, Procedure, & Operations

   Airbnb

   Nov 2024 — Present · Seattle, WA, US

   Build and own the global operational strategy for manual fraud evaluations (payment risk, chargeback disputes/pre-arbs, and trend detection) across a matrixed organization in NA, LATAM, EMEA, and APAC regions- Deliver executive-level insights on key organizational proposals and progress- Oversee and evaluate vendor partnerships for fraud investigation tools and insight generation- Drive a multi-million dollar roadmap for manual loss avoidance and savings- Establish and maintain cross-functional partnerships with senior leaders for priority alignment and trade-off decisions- Review and determine organization-level policy guidance for risk considerations related to company growth initiatives, payment platform changes, and fraud mitigation and adjudication processes

Education

• University of Missouri-Saint Louis

  Master of Arts (M.A.), Criminology

  2009 — 2011

• University of Missouri-Saint Louis

  Bachelor of Science (B.S.), Criminology

  2005 — 2009

Skills

• Research
• Business Analysis
• Suspicious Activity Reporting
• Time Management
• Data Analysis
• Public Speaking
• Fraud
• Microsoft Excel
• Anti Money Laundering
• Report Writing
• Credit Card Fraud
• Project Management
• Organization
• Fraud Detection
• Criminal Investigations