Lacey Fitzpatrick
Account Manager at MetLife
- Role
- Account Manager at MetLife
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
Experience
Account Manager
Jan 2021 — Present · Philadelphia, PA, US
Currently acting as team lead for two large books of business in the Mid-Atlantic region. Oversee and manage a service team to assist with broker relationships and escalations. Runs team huddles and collaborates with internal partners as part of a natural work team to ensure excellent customer and broker service. Provides cross-market support for both regional and local markets while supporting Sales with post-sale activities associated with new and existing business. Organizes and attends client and broker facing meetings. Resolves escalated issues, manages reporting, marketing plans and enrollment materials. Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings.
Education
John Cabot University
Summer Abroad, International Business
2009 — 2009
Saint Joseph's University - Erivan K. Haub School of Business
Marketing
2008 — 2012
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