Labdhi Shah

About Labdhi Shah

Results-driven Team Lead with 6+ years of experience in outsourcing and offshoring, delivering customer support, technical and operational expertise. Proven track record of success in- Operational Management- Project Management- LeadershipAmbitious learner committed to continuous growth and excellence.

Experience

1. Operations Team Lead

   TaskUs

   Sep 2021 — Present · IN

   I as a team lead provide guidance and instruction to a working group about a project or portfolio of projects. I’m in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. I often serve as de-facto mentors for the team, even if they don\'t have a manager titleI assign tasks, coordinate team meetings, and prepare reports.*Manage and own operation performance SLA, quality compliance and utilization.*Manages and owns team attrition and motivates team to exceed SLAs*Well versed with Vlookup/Hlookup, Ms excel, Google sheets and PowerPoint *Pull reports and work on tools like Power BI*Responsible for goal setting for performance period. Track performance to annual goals.*Coach/mentor team on client specific processes*Provide training/development guidance to the team.*Establish and manage loyal relationships with key stakeholders*Understand client business requirements, propose and negotiate a technical solution and deliver solutions*Translate client business requirements for internal technical team and ensure that the product/service is delivered to client per the requirements and timeline*Facilitate the transfer of best practices and continuous improvement processes within the team

Education

• Delhi International School - India

  Davv

  2019 — 2021