Labani Dawn

About Labani Dawn

Hi, I’m Labani — a curious and growth-driven professional who enjoys learning, improving, and creating meaningful impact.I hold a Postgraduate Diploma in Human Resources from St. Xavier’s College and I bring a strong foundation in customer support and operations, with a keen interest in improving employee experience and supporting people-first practices.I have experience as a Customer Support and Operations Specialist, working across APAC, US, and EMEA regions. My work includes case management, technical troubleshooting, escalation handling, and process improvement. I focus on delivering high customer satisfaction while maintaining operational efficiency.I’m known for my proactive and customer-focused approach. I don’t just resolve issues—I work on identifying root causes, improving processes, and sharing knowledge to prevent future problems and build long-term efficiency.I enjoy working with teams, solving challenges, and contributing to continuous improvement. I’m now looking to use my experience in customer operations, HR support, and process excellence to contribute to HR Operations, employee experience, and team effectiveness.Let’s connect and explore opportunities to work together!

Experience

1. Support Specialist

   G-P

   Jun 2026 — Present · Kolkata, IN

   At G-P, a leading Employer of Record (EOR) provider, I serve as a trusted advisor and primary point of contact for global clients, employees, contractors, and professionals, supporting workforce operations across multiple countries and resolving HR, payroll, finance, benefits, and IT-related queries.

Education

• St. Xavier's College (Autonomous), Kolkata

  Post Graduation Diploma in Human Resource Management

• Loreto College Kolkata

  B.Sc. Economics Honours

  2016 — 2019