Quion Nash-Samuel

IT Support Specialist Ii @Verily Health

CA

Verily Life Sciences LLC, also known as Verily (formerly Google Life Sciences), is Alphabet Inc.\'s research organization devoted to the study of life sciences, combining a data-driven, people-first approach to bring the promise of precision health to everyone, every day- Support over 1,500+ employees daily and 200+ employees onsite, utilizing Jira\'s service desk solution for ticketing, communication, and escalation protocols depending on customer issues ensuring seamless operation of hardware, software, and network systems across MacOS, ChromeOS, Windows, and mobile platforms- Troubleshoot application access issues, JAMF/Inutne issues while setting up a device, MFA/SSO issues, onsite support regarding desk setup/printer/network issues, using Slack or Jira service desk for communication- Document over 5+ solutions to issues weekly, seeing the documentation process being drafted, reviewed, and published for internal/external use of the company through Jira Confluence- Oversee over 500+ asset management solutions for users, using spreadsheets to track devices, and maintain re-images/OS-ready devices for all users- Onboard employees weekly, ensuring new hires are aware of all resources within the company, and how to navigate Okta\'s SSO solution to access Verily licensed applications- Oversee onsite \"Tech Bar\" helping give solutions to users for simpler issues regarding OS issues, MFA access issues, and receiving/deploying company machines- Skilled in creating and maintaining documentation, implementing IT solutions, and optimizing workflows to enhance system reliability and efficiency- Adept at collaborating with cross-functional teams to troubleshoot complex issues, develop policies, and deliver seamless technical support during critical operations and high-profile events