Lauren Valdes

About Lauren Valdes

Accomplished HR Operations Manager with ten years of experience focused on optimizing HR processes, enhancing employee engagement, and driving operational excellence. Proven expertise in leading teams to achieve strategic goals, developing performance management strategies to raise operational efficiency, and implementing strategic HR initiatives across diverse industries.

Experience

1. Human Resources Operations Manager

   Driven Brands Inc.

   Mar 2025 — Present

   Oversees all functions of people operations, encompassing talent acquisition, onboarding, performance management, and employee engagement. Executed strategic projects such as acquisitions, reorganizations, implementation of new functionalities and process improvements, and cyclical HR initiatives. Developed and implemented human resources strategies in alignment with overall business objectives to cultivate a positive, productive workplace environment. Collaborated with cross-functional teams to design, update, and improve HR policies and procedures. Administered the performance management process, including conducting performance evaluations and delivering constructive feedback. Monitored and reported on key HR metrics and analytics to inform continuous improvement and guide strategic decision-making. Led, managed, and mentored an HR team by providing guidance and support to foster their professional growth and development. Facilitated effective communication between employees and management, promoting strong relationships and alignment with company culture and goals. Partnered with executive leadership to develop and execute HR strategies that supported organizational objectives.• Responsible for the HR Operations Service Center, including employees and 2 direct reports.• Directed change management strategies throughout a company dissolution, facilitating the seamless segmentation of employees.• Achieved an 85% resolution rate for employee-related issues by proactively mitigating conflicts and implementing systemic improvements.

Education

• Columbia Southern University

  Bachelor's degree, Human Resources Management and Services

  2017 — 2018

• Columbia Southern University

  Master of Business Administration - MBA, Business Administration and Management, General

  2018 — 2020

• St. Johns River State College

  Associate of Arts (A.A.), Accounting and Business/Management

  2007 — 2010