L. Georgette Redmond

Customer Service Agent @GAT Airline Ground Support

Memphis, TN, US

o Greet and assist customers in a prompt, friendly, and courteous manner over the phone and in person. o Announce incoming and outbound flights. o Accurately and properly handle monetary transactions, account for all collections, and conduct the appropriate airline close-out procedures. o Accept and process checked baggage weighing up to 100 lbs.o Operate jetways by placing them in position before aircraft arrival and lifting, opening, closing, and securing aircraft doors. o Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. o Escort unaccompanied minors and disabled passengers throughout the airport.

Midwestern University

Master of Science - MS, Speech-Language Pathology/Pathologist

Middle Tennessee State University (MTSU)

Bachelor of Science - BS, Audiology/Audiologist and Speech-Language Pathology/Pathologist