Ben Scaccia

About Ben Scaccia

25 years inside healthcare organizations. Fixing what was broken. Building what didn\'t exist yet. Elevating the leaders and teams doing the work. Copper & Bounce is what I built on top of that foundation. I founded Copper & Bounce to do the work I find most meaningful: partnering with senior leaders and executive teams through the complexity that doesn\'t show up in any org chart.Because at a certain level, the job stops being hard because you lack the skills.It gets hard because the demands keep compounding.Decisions that should be clear aren\'t.Your best people need more from you than you have to give.And the leadership that got you here starts to feel like it\'s working against you.That friction is real.Copper & Bounce addresses it at the source: creating the conditions and awareness that bring you to deeper self-leadership, sharper decision-making, greater influence, the clarity to execute with greater ease, and the capacity to develop the next generation of leaders around you.The work shows up three ways: Executive Coaching | For C-suite and senior leaders ready to lead with more purpose, steadiness, and impact. There\'s a next level they can feel, and they\'re ready to get there. Strategic Advisory and Consulting | For leaders and teams navigating complex operational, cultural, and organizational challenges who need a sharp, experienced thinking partner in their corner. Facilitation | Offsites, alignment sessions, and custom-designed experiences that move teams from stuck to momentum.My approach draws from executive leadership, process discipline, Hoffman Institute methodology, hospitality, and the performing arts. This combination of influences is unconventional by design. And it\'s precisely what makes the work so engaging, unexpected, and transformative.My clients are already high-performing. They come to me when they\'re ready to stop being the machine and start building it.I use LinkedIn to put this work in front of the people it might serve. If something here resonates, I\'d like to hear what you\'re n••••••••@copperandbounce.com |

Experience

1. Principal

   Copper & Bounce

   Jan 2021 — Present · Santa Monica, CA, US

   Healthcare member/patient experience consulting and coaching to support, spark, design, and deliver seamless, necessary, and help-full experiences for teams, consumers, and organizations. Current engagements focused on service operations, patient experience design & delivery, turnarounds, change management, and process improvement. Selected projects are listed below: GUIDEWELL pinpointed a need to up-level its engagement center\'s commercial potential to better position itself in the market. I developed a suite of health coaching products to enhance competitiveness and customer engagement. VALIDIC diagnosed an opportunity to significantly uplevel its training programs for its new and incumbent leaders of people. I built, delivered, and facilitated a custom-tailored training program for all leaders of people, resulting in improved productivity and focus on strategic imperatives. HIGH PERFORMING HEALTHCARE EXECUTIVES leaned into the opportunity to enhance their leadership effectiveness. I provide targeted executive advisement, mentorship, & support, resulting in transformative improvements in their organizations\' performance and culture.

Education

• Binghamton University

  Bachelor’s Degree, Psychology

Skills

• Health Policy
• Change Management
• Analysis
• Medicaid
• Healthcare Management
• Visio
• Analytical Skills
• Customer Service
• Policy
• Training
• Hospitals
• Cross-Functional Team Leadership
• Healthcare Consulting
• Network Development
• Outlook
• Health Insurance
• Leadership Development
• Managed Care
• Healthcare
• Business Development
• Hipaa
• Business Analysis
• Utilization Management
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Strategic Planning
• Employee Relations
• Coaching
• Performance Management
• Insurance
• Management
• Team Building
• Project Management
• Hmo
• Medicare
• Provider Relations
• Business Process Improvement
• Physician Relations
• Powerpoint
• Microsoft Excel
• Public Speaking