Kyu H. Y.
Branch Manager @Navy Federal Credit Union
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WORK HISTORY
Branch Manager @Navy Federal Credit Union
Honolulu, HI, US
Led and empowered a branch team of 2 Assistant Managers and 13 Personal Bankers, fostering a culture of excellence and delivering outstanding member service• Consistently exceeded divisional performance goals, achieving a sustained 93% member satisfaction rating through strategic coaching and service delivery• Cultivated a servant leadership culture, driving high morale and teamwork, reflected in a 95% Employee Engagement score maintained over three consecutive years• Advocated for omnichannel banking, serving as a proactive ambassador and early adopter of digital services to enhance member accessibility and convenience• Championed talent development, mentoring and promoting 6 team members into leadership roles, including 3 Supervisors and 3 Senior Representatives• Leveraged data analytics to identify operational inefficiencies and implement targeted solutions, improving branch workflow and elevating the member experience
EDUCATION
Purdue University
BS, Management
Cornell University
Business Writing Certificate
Cornell University
Servant Leadership Certification
Cornell University
Persuasive Communication Certificate
Cornell University
Psychology of Leadership Certificate
ABOUT KYU H. Y.
Results-driven banking and finance professional with over 16 years of progressive experience, specializing in strategic planning, project management, and people leadership. Proven ability to enhance customer satisfaction and foster cross-functional collaboration with business unit partners to drive operational excellence and business growth.
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