Ky Sorensen

Sr Product Development Manager @Verizon

Basking Ridge, NJ, US

I lead strategic initiatives focused on scaling revenue channels and optimizing operational efficiency through data-driven innovation. My role centers on transforming an underperforming program into a high-growth asset by bridging the gap between technical engineering teams and customer-facing solutions.Key Achievements- Revenue Growth: Scaled a new sales channel from the ground up, generating $250M in incremental recurring revenue- Product Revitalization: Spearheaded the turnaround of the Same Day Delivery program by rebranding and restructuring it into the \"Pro On the Go\" white-glove service, resulting in a 600% increase in sales volume- Operational Excellence: Reduced order fallout from 30% to 3% through cross-functional partnerships with data engineers to build robust operational features and customer solutions- Profit Recovery: Engineered a transit-loss recovery process to identify and reclaim reimbursements for stolen/lost orders, saving the company $1M annually in shrink- Data Leadership: Serve as the team’s lead analyst, leveraging advanced spreadsheet modeling, data visualization, and Generative AI to drive emerging tech adoption and informed decision-making.

Brigham Young University

Bachelor’s Degree, Business, Management, Marketing, and Related Support Services

Brigham Young University Marriott School of Business

Master of Business Administration - MBA