Kyron Conrad Junus
IT Analyst, Business Line Advisory Services @Shared Services Canada Services Partagés Canada
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WORK HISTORY
IT Analyst, Business Line Advisory Services @Shared Services Canada Services Partagés Canada
Ottawa, ON, CA
As part of the Strategy Initiative (SI) team working under the Operations and Client Services Branch (OCSB), Service Portfolio Management (SPM) Directorate.OMB’s primary mission is to ensure the effective and efficient delivery of IT services to SSC’s clients. The branch is responsible for, among other functions, Information Technology Service Management (ITSM) tools, processes and execution.The SI division supports branch- and SSC-wide service improvements for its clients by providing service portfolio management, service strategy and assessment, enterprise data and analytics, and assessment of enterprise business decision tools. SI is also responsible for managing SSC’s Customer Satisfaction Feedback Initiative (CSFI) Program, which provides SSC with important client feedback on service delivery.
EDUCATION
Swinburne University of Technology
Master of Business Information Systems, Business Analysis
Monash College
Professional Year Program, ICT
Carleton University
Master of Applied Business Analytics, Technology Innovation Management
Darma Yudha
Senior High School, General Studies
RMIT University
Bachelor of Information Technology, Information Technology
SKILLS
ABOUT KYRON CONRAD JUNUS
Master of Applied Business Analytics (Technology Innovation Management) • Master of Business Information System (Business Analysis Specialisation) • Bachelor of Information Technology• Certified AgileBA® Foundation.• Certified ITIL 4 Foundation in IT Service Management• Certificate of Excellence:\'The Best Deputy Leader.\'• Awarded as \'Outstanding Mentor.\'• LEAD Certificate• Special Acknowledgement: Effective Communication Skills.Passionate IT business analyst or project manager with past experiences working in different industries such as the public sector, start-up digital marketing and technology companies, administration, education, global manufacturing companies, e-commerce, food and beverages, health sector, and global technology company. I enjoy learning new things and exploring various industries. Worked in Agile and Waterfall environments during past IT projects- As a business analyst, built a functional car-sharing scheme website application (similar to GoGet Australia)- Designed and created a software mobile application prototype for a juice company (Top Juice Australia)- Developed and designed an e-commerce website for a startup company with a group of 4 as the team leader- Conducted a software usability testing survey for a startup IT company as the event & communication coordinatorExperience in ITIL, administrator user of ServiceNow, Azure, Active Directory, CISCO Unified CM Management Console, SAP, Lotus Notes, System Center Configuration Manager (SCCM), Configuration Management Database (CMDB), Exchange Centre, SharePoint, O365, demonstrated while working as Global Service Desk Analyst.I am passionate about Continuous Improvement. Improving businesses by utilizing the best, most simple, cost-effective and most suitable method for the company to meet its objective requirements and ensure continuous improvement.As an individual, I am a people person with a curious mind, a quick learner and easy to adapt. I have the willingness to learn with demonstrated leadership and teamwork skills.
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