Kyrie-Leigh C.

About Kyrie-Leigh C.

Certified Project Manager (CAPM) and client services leader with 12+ years of experience driving operational excellence, managing complex initiatives, and delivering high-impact programs across healthcare, nonprofit, and client-facing environments. I specialize in turning strategy into execution by leading cross-functional teams, fostering strong communication and collaboration, and improving service delivery through data-informed decision-making.One of my core strengths is the ability to see around corners by anticipating needs, identifying risks early, and proactively solving problems with creativity and intention. This forward-thinking approach allows me to prevent issues before they escalate and design solutions that are both efficient and people-centered.Throughout my career, I’ve partnered with diverse populations and multidisciplinary teams to launch programs, streamline processes, and improve client and community outcomes. At Senior Connection Center, I led initiatives that reduced overdue reassessments by 99% within 10 months and implemented service improvements that cut response times by 64% while increasing client referrals by 82%. My background in DEI-informed leadership, operational analysis, and relationship management enables me to build trust quickly, navigate compliance-driven environments, and balance organizational goals with human-centered service.I’m known for my collaborative leadership style, clear communication, and ability to bring clarity and structure to challenging situations. I excel at making intimidating or technical information approachable, fostering understanding and action while ensuring teams and communities feel informed and confident. Whether overseeing large teams, launching new programs, optimizing processes, or strengthening client and community partnerships, I lead with integrity, accountability, and empathy.I’m motivated by work that creates measurable impact by building solutions that improve experiences, strengthen organizations, and leave communities better than I found them.Open to roles in project management, operations, or client success within mission-driven or people-centered organizations.

Experience

1. Client Service Consultant

   MetLife

   Jan 2026 — Present · US

Education

• University of South Florida

  Bachelor of Arts - BA, Psychology

• University of South Florida

  Bachelor's Degree, Gerontology