Kyra Kemp Koester

Associate Relations Advisor @Lowe's Companies, Inc.

FL, US

Investigate employee complaints/concerns escalated through the Company\'s open- door process. • Provide management with feedback on disciplinary documents (performance improvement plans and correction action reports) that management has prepared and approve documents in preparation for management to deliver the documents to associates. • Ensures compliance to regulatory policies and procedures • Reviews and approves all corrective action reports and performance improvement plan documents • Assumes ownership for investigative case assignments and monitors the status and progress in the case management system• Maintains required documentation within Lowe\'s case management system including intake and investigation notes, supporting documents and final reports• Assists consultants complete timely and effective case research to bring complaints to a quick and accurately conclusions.• Partners with the HR policy team to create, maintain and update knowledge base articles and company policies in accordance with information gathered from cases• Identifies trends in complaint cases to recommend training opportunities that would improve compliance with company policies and organization standards.• Maintains confidentiality of all information contained within all cases. • Provides support for the execution of RIFs and other reorganization activities.

University of Central Florida

Bachelor of Science in Business Administration (B.S.B.A.), Human Resources Management

University of Central Florida

Minor, Psychology