Kyoko M.
Help Desk Analyst, Core IT @U.S. Soccer Federation
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WORK HISTORY
Help Desk Analyst, Core IT @U.S. Soccer Federation
Chicago, IL, US
Account management and administration (Azure AD, various apps)- Automation of user accounts, device imaging, and inventory (PowerAutomate, Azure Intune, PowerShell, Windows, MacOS, iOS)- Network management and setup (Ubiquiti UI, hardware)- Customer Service (5.0 stars/400+ resolved tickets)
EDUCATION
William & Mary
Bachelor of Science - BS
ABOUT KYOKO M.
Help Desk Analyst at the U.S. Soccer Federation and recent graduate from the College of William & Mary with a Bachelor of Science in Computer Science and Biology. Currently building my IT, Network, and Hardware foundation to add onto my background in programming/development. I possess the CompTIA Security+ certification and am continuing to take courses in Cyber Security to achieve my goal of becoming a cyber security professional. I am a quick learner, not afraid of jumping into new experiences with both feet, and I lead by example and gain respect rather than demand it.
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