Kynetta Tavernier
Patient Services Supervisor @Healthbridge Financial, Inc
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WORK HISTORY
Patient Services Supervisor @Healthbridge Financial, Inc
Grand Rapids, MI, US
Lead and develop a remote team of patient service representatives in a high-volume call center, focused on delivering first-call resolution for billing, insurance, and financial aid inquiries.•Use data analytics tools (Excel, dashboards, internal KPIs) to monitor and evaluate team performance, call resolution rates, and service quality, identifying trends and areas for improvement.•Drive performance and quality by monitoring key metrics, coaching staff, and ensuring adherence to organizational standards and regulatory compliance.•Support complex patient interactions, including handling escalations, creating payment plans, and resolving issues through real-time assistance and expert navigation of systems like Epic EMR.•Foster a patient-first culture, promoting empathy, professionalism, and continuous improvement across all aspects of service delivery.
EDUCATION
Texas A&M University
Certificate , Medical Billing & Coding with Healthcare Administration
Boise State University
Master of Business Administration - MBA, Business Analytics
Portland State University
Bachelor of Science - Business Administration, Human Resources/Management & Leadership
ABOUT KYNETTA TAVERNIER
Patient Services Supervisor | Optimizing patient experience with team collaboration
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