Kymberly Harris
CompTIA Security+ CE |AZ 900| Active Secret Clearance Sipr| NNWC
- Role
- Remote Desktop Management at Leidos
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Kymberly Harris
Customer service oriented with the ability to actively listen to troubleshoot possible issues and communicate solutions to a non-technical user. Apply technical knowledge (use of computers, peripherals, and software) in a variety of work environments to solve problems and enhance proficiency. Currently I have 6 years of call center experience. Well over 8 years of customer service experience. I am a graduate with an associate degree in Web Design and currently hold security plus.Some of my key strengths include: Integrity, dependable, and reliable. I also demonstrate courage, adaptable to change, attention to detail, basic trouble shooting skills, companionate, most important I am a friendly individual with a positive attitude who shows respect for others and, who has the will to work.
Experience
Remote Desktop Management
Nov 2025 — Present · Norfolk, VA, US
Handling Tier I–II technical issues across software, hardware, and networks. It involves analyzing incoming requests, prioritizing tasks, and resolving problems independently or alongside teammates. The technician guides users through troubleshooting steps, provides training on systems and databases, and escalates complex issues when needed. Success in this position requires strong critical-thinking skills, solid customer support instincts, and the ability to navigate and explain complex IT environments.
Education
DeVry University
Bachelor of Applied Science (B.A.Sc.), Multimedia Design
2013 — 2016
DeVry University
Associate of Science (A.S.), Web Design
2009 — 2012
Skills
- Customer Service
- Retail
- Visual Merchandising
- Distribution Center Operations
- Microsoft Office
- Microsoft Word
- Inventory Management
- Inventory Control
- Cashiering
- Retail Sales
- Merchandising
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