Kylla Orillosa
Customer Operations Specialist @Platformed
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WORK HISTORY
Customer Operations Specialist @Platformed
London, GB
Platformed\'s AI auditor automates IT and financial audits end-to-end. From data collection to control assurance, and risk assessment to report generation, Platformed’s AI auditors handle it all. Eliminate manual tasks, and exceed regulator and customer requirements while increasing profit margin.
EDUCATION
Hult International Business School
Master of Finance
De La Salle University
Bachelor of Science - BS, Multi/Interdisciplinary Studies
Hult International Business School
Master of Business Administration - MBA
ABOUT KYLLA ORILLOSA
I am a Customer Success and Operations Specialist with 4+ years of international experience in oil & gas, renewable energy, aviation, and e-commerce. I thrive on streamlining processes, driving operational excellence, and enhancing customer satisfaction. In my current role, I am part of the team creating automation projects that reduced manual workflows by 90% and achieved a 95% fulfillment success rate. At Shell, I managed high-value accounts both B2C and B2B, and delivered 90% customer satisfaction during a major regional migration. With a strong background in process improvement, sustainability, and financial analytics, I combine data-driven insights with customer-focused strategies to deliver impactful results. Currently completing my Master’s in Finance, I’m eager to bring my skills to organizations committed to growth and exceptional customer experiences.
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