Kylie Majewski

About Kylie Majewski

Experienced Client Services Manager with a proven track record of success in the marketing and advertising industry. I bring over 7 years of hands-on experience leading high-performing teams, improving customer satisfaction, and optimizing internal operations to support business growth and client retention.I specialize in Customer Service Management, Conflict Resolution, Customer Experience Management, Project Management, and Business Development. My approach combines data-driven decision-making with a deep commitment to delivering exceptional service. I take pride in my ability to build strong relationships with clients and internal stakeholders, identify areas for improvement, and implement strategies that lead to measurable results.Throughout my career, I’ve managed diverse teams, overseen large client portfolios, and resolved high-stakes escalations with professionalism and empathy. I’ve worked cross-functionally with sales, billing, creative, and legal departments to ensure seamless communication and execution across the board. Whether I’m revamping a department’s training procedures or introducing new operational workflows, I always aim to increase efficiency without compromising quality.A natural problem-solver and proactive leader, I thrive in dynamic environments where I can adapt quickly, wear multiple hats, and collaborate with others to find smart solutions. I’m passionate about empowering my team, elevating the client experience, and driving long-term value for the company.Outside of work, I enjoy mentoring others, staying up-to-date with trends in customer experience and digital marketing, and constantly looking for ways to improve processes. My ultimate goal is to make a lasting impact—on the people I work with, the clients I support, and the organizations I help grow.

Experience

1. Director of Client Services

   Direct Fairways

   Mar 2018 — Present · US

Education

• Grand Canyon University

  Bachelor's degree

  2020 — 2022