Kylie James
Director of Partner Success @ Side | Customer Success Enthusiast
- Role
- Director of Partner Success at Side
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Kylie James
With over a decade of experience in customer success, I am passionate about ensuring excellent experiences for our partners at Side, the only real estate brokerage that exclusively partners with high-performing real estate agents to help them realize their full potential and own their future. By leveraging our industry-leading platform and suite of top-tier offerings, real estate professionals can focus on what they do best, leaving the brokerage operations to us. As the Director of Partner Success, I lead the teams that focus on implementation, learning and development, growth, and retention of our partners. I collaborate with our Go To Market, Product, Brokerage and Operations orgs to deliver excellent customer experiences and drive partner satisfaction and loyalty.
Experience
Director of Partner Success
Jun 2023 — Present · Portland, OR, US
Awarded the 2025 Team of the Year by the Customer Success Collective, and nominated for Leader of the Year. As a leader in our GTM org, and I report to our Co-Founder/CEO and ensure the success of partners through their journey to building and growing market-leading real estate businesses. Focus on implementation, learning and development, growth, and retention.
Education
University of Arizona
Bachelor of Arts, Political Science
2008 — 2011
Skills
- Onboarding
- Talent Acquisition
- Project Planning
- Risk Management
- Human Resources
- Program Management
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