Kylie Parfett
Lead Sales Support Manager, Sales Operations- Uk Commercial Marketing @Vodafone Business
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WORK HISTORY
Lead Sales Support Manager, Sales Operations- Uk Commercial Marketing @Vodafone Business
As the Sales Support Manager, leading a hybrid onshore/offshore team to support end users by leading the way in adoption of sales admin support and processes. Responsible for the Sales Support Teams achieving and maintaining SLA on all activities to enable increased sales productivity & performance and to ensure customer experience is not impacted.Accountable for the ongoing development and performance of the UK’s Sales Support teams including strategy, resourcing, coverage, technology and driving organisational alignment to remove sales admin and optimise business processes through automationHave close collaboration with various senior stakeholders within Sales, Legal, Group, Demand Generation etcAccountable for delivery against KPIs based on established metrics Upholding overall sales and sales operations governance, policies, and standardsWorking with other Opco’s, Sales Engineering, Demand & Delivery teams to support UK Business requirements (Change Requests) Identifying trends from pain points raised into support queue and raising demand for improvementProviding and supporting the commercial platforms and tools for our sales and commercial teams.Gate keeper of data hygiene, quality, consistency, and integrityLicence management & user access management
EDUCATION
The Clere School and Technology College
High School
Solent University
2:1 Ba (Hons) Media Communication
Queen Marys College
A levels
SKILLS
ABOUT KYLIE PARFETT
Lead Sales Support Manager, Sales Operations
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