Kylie Hill

Employee Experience Partner @Kcom Group Ltd

Kingston Upon Hull, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Employee Experience Partner @Kcom Group Ltd

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Hull, GB

In my role as Employee Experience Partner within the fast-paced telecoms and broadband sector, I drive initiatives that enhance employee wellbeing, engagement, and inclusion—ensuring our people are empowered to deliver exceptional service in a highly competitive market.Key Responsibilities & Achievements:DEI Strategy: Led inclusive culture programs tailored to a diverse, distributed workforce, supporting representation and belonging across field, technical, and corporate teams.Employee Engagement: Delivered engagement campaigns aligned with business transformation and customer experience goals, increasing participation in internal feedback loops and recognition programs.Mental Health & Wellbeing: Rolled out targeted wellbeing initiatives, including mental health training and digital support tools, to meet the needs of both frontline engineers and office-based staff.ESG Integration: Partnered with sustainability and operations teams to embed employee experience into ESG reporting and social impact strategies, aligning with industry expectations and stakeholder priorities.HSE Expertise: Applied a strong background in Health, Safety & Environmental Management to ensure wellbeing and safety are embedded in both physical and digital work environments.

EDUCATION

2012 — 2013

University of Hull

NEBOSH National Certificate in Environmental Management, Environmental Management

2008 — 2008

NTL Training Services Limited

NEBOSH Certificate in Fire Safety and Risk Management, Fire Safety and Risk Management

2017 — 2017

Mental Health First Aid England

Mental Health First Aid

2003 — 2004

Beverley College

NEBOSH National General Certificate in Occupational Safety and Health, Occupational Safety and Health

2006 — 2008

University of Hull

NEBOSH Level 6 National Diploma in Occupational Health & Safety, Health & Safety

2019 — 2019

Mental Health First Aid England

Adult Mental Health First Aid Instructor , Mental Health First Aid

SKILLS

Stakeholder ManagementTeam LeadershipPerformance ManagementCoachingCisco TechnologiesProcess ImprovementRisk ManagementTeam BuildingManagementEmployee RelationsProject PlanningLeadership DevelopmentVoipChange ManagementContact CentersInternet ServicesBroadbandPolicyCustomer ExperienceContract NegotiationCustomer ServiceRecruitingProgram ManagementCall CentersRisk AssessmentTelecommunicationsProject ManagementCustomer SatisfactionTraining

ABOUT KYLIE HILL

Employee Experience Partner with a strong foundation in Health, Safety & Environmental (HSE) Management. I focus on enhancing workplace culture through initiatives in DEI, employee engagement, mental health, wellbeing, and ESG. Passionate about creating inclusive, supportive environments where people and purpose thrive.

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Kylie Hill — Employee Experience Partner at Kcom Group Ltd in Kingston Upon Hull, GB | Unifers